Frequently Asked Questions

Materials
What is the material fiberglass?

Our fiberglass planters are made of glass fibre reinforced plastic: a combination of strong fibres and high-quality plastic. This composition makes the planter exceptionally dimensionally stable, durable and resistant to temperature fluctuations. In addition, the fiberglass planters are coloured all the way through and the wall thickness is 3 mm.

Do we supply products in galvanised steel?

Yes, the bottom plates of modular planters and our crushed lawn edging are available in high-quality Sendzimir galvanised steel. This type of steel is immersed in a zinc bath after rolling, creating a protective layer against rust and other weather influences.

The zinc layer forms a strong barrier against moisture and air, keeping the steel protected for a long time. The result is a durable and low-maintenance product that lasts for years, even with intensive outdoor use.

When do we advise against using Corten steel and powder coated products?

We advise against using Corten steel and powder coated steel within a radius of approximately 5 km from the coast due to the high salt concentration in the air. Please note that the warranty becomes void when our powder coated steel products are used in these areas.

Do the powder coated products discolour?

The coating applied to the products is UV-resistant and does not discolour.

Which powder coat finish can I order?

Our standard colours in the colour selector are powder coated with a matt finish. If you would like a colour in a different finish such as silk gloss or fine texture, please view the options in our colour selector.

Which powder coat colours can I choose?

You can have your product coated in any RAL colour from our colour selector. MySteel offers three standard RAL colours, namely RAL7016 (anthracite), RAL9010 (white) and RAL9005 (black). Any other RAL colour from our colour selector can be ordered at an additional cost.

What is powder coating?

Powder coating is an electrostatic process in which powder is applied to the metal using a spray gun. During curing in the oven, the powder particles first become liquid due to the heat, then viscous, and finally the powder is cured into a beautiful, durable coating. MySteel offers the RAL colours white, anthracite and black as standard. Of course, it is possible to have the planter powder coated in any other desired RAL colour from our colour selector. All planter panels are pre-treated and finished with a two-layer powder coating with a minimum coating thickness of 100 microns. This coating protects the steel against weather influences and ensures that the product has a longer lifespan.

How do I maintain powder coated steel?

Powder coated steel or aluminium requires little maintenance. However, it is important to clean a powder coated product that is kept outdoors regularly. Use a soft cloth or brush with lukewarm water or a mild soap solution to clean the surface. Avoid aggressive detergents. Rinse the product with water after cleaning and dry it thoroughly. Bird droppings should be removed immediately, as they can affect the material. Over time, small scratches may appear. Larger scratches or damage can be prevented by not sliding objects with sharp or rough edges across the product.

Is Corten steel toxic?

No, Corten steel is not toxic. Unlike other types of steel, Corten steel does not require any additional treatment. It does not need to be painted to protect it against corrosion. This means no toxic substances are released during use.

How does rust form on Corten steel?

Rust formation on Corten steel is caused by the combination of iron, water and oxygen. It forms a stable rust layer (patina) under the influence of alternating wet and dry conditions. This mainly happens in places where there is enough oxygen. In the ground, this process is much slower because less oxygen is available there.

Corten steel is supplied in a grey metallic colour and is therefore not yet fully rusted upon delivery. Sometimes small rust spots may already be visible, but once the product is placed outside, the rusting process starts naturally – usually within two weeks to several months. The full process takes one to two years and results in a robust, protective rust layer with a warm appearance.

How long does Corten steel last?

Under normal conditions, Corten steel lasts at least 25 years. Under less favourable conditions, it still lasts at least 10 years. Local conditions, such as humidity, soil salinity, soil acidity, oxygen availability and sulphur content, have a significant impact on its lifespan.

Do we sell cold rolled or hot rolled Corten steel?

We use hot rolled Corten steel.

What is Corten steel?

Corten steel is an alloy of iron with copper, phosphorus, silicon, nickel and chromium. The name Corten consists of two abbreviations: COR (corrosion resistant) and TEN (tensile strength). This means that Corten steel has a high resistance to corrosion and a strong mechanical strength.

Can Corten steel shed rust while it is rusting?

Yes, during the rusting process Corten steel can release rust water or rust particles. This is normal and part of the development of the protective rust layer. Once the process is complete, the shedding stops and the steel becomes more resistant to wear and corrosion.

Would you like to prevent stains? Then temporarily place a sheet under the product or let the rusting process take place on grass or soil. This way, you protect your terrace or paving and can enjoy the robust appearance of Corten steel without any worries.

Can I speed up the rusting process of Corten steel?

To speed up the rusting process, we offer a special rust accelerator that can easily be ordered on our website. This rust accelerator helps optimise the process and ensures you can enjoy the beautiful orange/brown rust colour that makes Corten steel so distinctive more quickly. For the best result, we also recommend ordering the degreaser. This product ensures that the surface of the steel is optimally prepared for the rust accelerator. Both products are available separately or together as a competitively priced combi deal.

How quickly does Corten steel rust?

Corten steel does not require any maintenance. You place the product in the garden and nature does the rest. The product starts the rusting process after two weeks to several months. Depending on external influences, this process takes one to two years.

In which colour is Corten steel delivered?

Corten steel products are delivered in the natural grey metal colour. After the product is placed outside, the rusting process begins within a few weeks to several months. This gives the steel its characteristic orange/brown colour. The rust layer slows down further oxidation, protecting the underlying material. The complete rusting process takes 1 to 2 years, depending on weather influences such as rain, humidity and temperature changes.

How do I maintain Corten steel?

Corten steel requires very little maintenance, making it perfect for use in the garden. After the product is placed outside, the rusting process begins within a few weeks to several months. This gives the steel its characteristic orange/brown colour. The rust layer slows down further oxidation, protecting the underlying material. The complete rusting process takes 1 to 2 years, depending on the weather conditions.

Maintenance and cleaning of our Corten steel products is simple. Rinse off dirt with clean tap water, preferably using a soft water jet that you distribute evenly over the entire surface. Do not use acidic or abrasive cleaning agents, as these can affect the material.

Shipping and Payments
I would like to make changes to my order, is this possible?

To request changes, you can easily send an email to our customer service team at info@mysteel.nl. This is a quick and effective way to ensure that your request is handled correctly.

Please note that we can only make changes to orders that have not yet been shipped. It is therefore possible that your request cannot be processed because the order has already been dispatched.

When submitting your request, it is important to include your order number and all relevant order details. This includes details such as the date of your order, personal information and the specific products you have ordered. In addition, it is essential to clearly state which changes you would like to make, including all correct dimensions and the type of material you have in mind. Once we have received your request, we will process it as quickly as possible and contact you regarding the further handling of your request. We aim to assist you as well as possible and ensure that you are satisfied with your purchase.

Which payment method can I use?

You can pay in several ways. We support Wero (iDEAL), Klarna pay later, bank transfer, Bancontact, PayPal and credit card, among others. All payments are processed via secure servers. The options available to you are shown during the checkout process, where you can choose from a number of listed options.

If the Klarna pay later option is not approved, this can have various causes. Due to your privacy, Klarna does not communicate the reason for the rejection to us. If you would like to know why your pay later payment is not accepted, you can contact Klarna customer service on 020-808282.

I am unable to place an order using Klarna, what now?

If the Klarna pay later option is not approved, this can have various causes. Due to your privacy, Klarna does not communicate the reason for the rejection to us. If you would like to know why your pay later payment is not accepted, you can contact Klarna customer service on 020-808282.

How can I place an order without paying VAT?

During the checkout process, it is possible to enter your VAT number so that the VAT amount is reverse charged.

This will be reverse charged if you enter the VAT number in both the billing address and the shipping address.

Please note that your VAT number must be valid for purchases within the EU.

If you are unsure about this or the function is not working, please first check with the relevant authority in your country.

If after placing the order you notice that you have still paid VAT, please let us know via the app or by email to our customer service at info@mysteel.nl

Please include your order number and order details together with your full VAT number, and we will contact you shortly.

Can I receive a discount on my order?

If you place an order with an item value above €1250, we would like to receive a screenshot of your shopping basket by email at info@mysteel.nl showing all details.

We will be happy to see what we can do for you.

How do I use my discount code?

If you have received a special discount code from us, please enter this code during the checkout process.

The discount will be applied immediately.

If the code does not work, please contact customer service by email at info@mysteel.nl. Please include your name, the discount code, the order amount and the number of items you would like to order. We will get back to you as soon as possible.

Please note: only 1 discount promotion can be used per order.

Am I eligible for a business discount?

We are able to offer a landscaper discount through an account on our site. We would be happy to see whether you qualify for a business account. For this, we would like to receive the details below from you via: info@mysteel.nl.

Website URL:

Company name:

Company address details:

Telephone number:

Email address:

Chamber of Commerce number (Netherlands only):

VAT number:

Once we have received these details from you, we will get back to you as soon as possible with the available options.

Shipping and delivery
Has my order already been shipped?

As soon as your product has been packed at MySteel and is ready for shipment, you will receive a confirmation from our delivery partner DPD that your package has been sent.

This email also contains a track & trace link. The email will have the subject: “your order has been shipped”.

Once your product has been placed on a pallet at MySteel and is ready for shipment, you will receive an email from MySteel with the confirmation titled “your order has been shipped”.

No rights can be derived from these emails. The dates depend on seasonal demand and the carriers DPD or Micodo we work with. Of course, we do our best to deliver the ordered products as quickly as possible.

Can I collect my order?

During the checkout process you can indicate whether you would like the order to be delivered or collected.

If you choose collection, you will receive a message from us when your order is ready in our warehouse.

After receiving this message, you can collect your order at the address below:

Energieweg 35

5422 VM Gemert

Monday to Thursday from 7:00 am – 4:00 pm

Friday from 7:00 am – 3:30 pm

We are an online shop, therefore it is not possible to pay for your order in cash on site.

What are my shipping costs?

During the checkout process, the exact shipping costs for your order will be shown. This depends on the product category.

Does MySteel also deliver outside the Netherlands and Belgium?

MySteel delivers to 26 countries:

The Netherlands, Belgium, Germany, Austria, France, Spain, Italy, Denmark, Poland, the Czech Republic, Portugal, Norway, Sweden, Ireland, Finland, Slovenia, Slovakia, Hungary, Luxembourg, Romania, Greece, Bulgaria, Latvia, Lithuania, Estonia and Croatia.

What should I do with my empty pallet?

We deliver our products on disposable pallets, so you do not need to return them.

Can I have my product delivered to an address other than the billing address?

When placing an order, you can enter the billing address and shipping address separately.

The track and trace shows that my parcel has been delivered, but I have not received anything. What can I do now?

We are very sorry that you have not yet received your product.

DPD sometimes delivers in parts, which means not everything is delivered at the same time. If you have still not received everything 3 working days after the first delivery, please email us at info@mysteel.nl.

To find out exactly where your parcel is, we would like to start an investigation with the carrier DPD. We will get to work on this for you straight away to resolve it as quickly as possible.

I have not yet received an email with track and trace information, what can I do now?

For more information about the track and trace, you can contact a member of our customer service team: send an email to info@mysteel.nl.

What time will my order be delivered?

DPD delivers all parcels from Monday to Saturday between 8:00 am and 6:00 pm. Pallet deliveries by Micodo take place from Monday to Friday between 8:00 am and 5:00 pm. Micodo will contact you in advance to schedule an appointment.

What are the delivery days?

DPD delivers our parcels from Monday to Saturday in the Netherlands and Belgium. If your goods are delivered on a pallet, this is done by Micodo or Dachser from Monday to Friday.

How is the order shipped?

The modular items are divided into boxes containing the separate parts. These boxes can be delivered by parcel service. If the number of boxes is too high or too heavy for standard parcel delivery, the order will be delivered on a pallet. You will always be informed when the order is handed over to the carrier. The oversized welded items are shipped on a pallet.

Unfortunately, it sometimes happens that DPD does not deliver the parcels in one delivery. In that case, we ask you to allow DPD 3 more days to complete the delivery. After that, you can contact us via info@mysteel.nl to let us know that your parcels have still not been delivered in full. We will then start a parcel investigation for you.

What is the delivery time for orders placed through the website?

An indication of the stock level and the delivery time of the item is shown on the product page on the website.

It may happen that the stock appears positive while the item is not yet out of production. In that case, the product description will state, for example, that you can place a pre-order with an expected delivery time.

My order is damaged, what now?

You can easily send a message by email to our customer service team using the email address info@mysteel.nl.

It is important to include your order number and the relevant order details in your message. This helps us process your request quickly and efficiently. We also ask you to attach photos of the received items with the damage clearly visible. This visual information allows us to get a better understanding of the situation and assist you more quickly.

If an item is missing, delivered incorrectly or damaged, we also ask you to mention the item, the dimensions of the item concerned and the number of damaged items. These details are crucial for identifying the issue and finding a suitable solution.

We aim to respond to your message as quickly as possible and provide you with any available options or solutions for your situation. Your satisfaction is very important to us, and we do everything we can to help you promptly.

I have received the wrong order, what now?

You can easily send a message by email to our customer service team using the email address info@mysteel.nl.

It is important to include your order number and the relevant order details in your message. This helps us process your request quickly and efficiently. We also ask you to attach photos of the received items and the incorrectly delivered item. This visual information allows us to get a better understanding of the situation and assist you more quickly.

If an item has been delivered incorrectly, we also ask you to mention the incorrect item, its dimensions, the material type and the quantities delivered. These details are crucial for identifying the issue and finding a suitable solution.

We aim to respond to your message as quickly as possible and provide you with any available options or solutions for your situation. Your satisfaction is very important to us, and we do everything we can to help you promptly.

Ik heb een manco, wat nu?

I have a shortage, what now?

You can easily send a message by email to our customer service team using the email address info@mysteel.nl.

It is important to include your order number and the relevant order details in your message. This helps us process your request quickly and efficiently. We also ask you to attach photos of the received items. This visual information allows us to get a better understanding of the situation and assist you more quickly.

If an item is missing, we also ask you to mention the product, the dimensions, the material type of the item concerned and the number of missing items. These details are crucial for identifying the issue and finding a suitable solution.

We aim to respond to your message as quickly as possible and provide you with any available options or solutions for your situation. Your satisfaction is very important to us, and we do everything we can to help you promptly.

My order has not been delivered in full by the carrier, what now?

Of course, we will resolve this for you as quickly as possible. Send us a message by email to info@mysteel.nl. Please include your order number and your details (name, address and place of residence), so we can help you straight away.

As soon as we receive your message, we will investigate what went wrong and provide a suitable solution. Our team is ready to sort it out, so you can enjoy your complete order as soon as possible.

Returns
Will I get my money back if I return my order?

The returned items will be checked upon arrival at the warehouse to ensure they are undamaged and not rusted. You will receive a confirmation of the return from us, and within 14 days we will refund the amount to your account.

How can I return my orders?

You can cancel your order up to 14 days after receiving it. After this, you have 14 days to return your order.

You can read how to return a product on the returns page.

Bespoke work
I would like to order a different size, is that possible?

We produce everything in-house, which means you have come to the right place for custom work. Have you not seen your desired size, model or colour in our webshop, or do you have questions about custom work? Then fill in your requirements on the custom work page, or email offerte@mysteel.nl. Our sales department will contact you as soon as possible.

Custom-made products are not kept in stock and are produced especially for you. Please therefore take into account a longer delivery time than for standard products.

Fiberglass planters
What is the filling advice for the fiberglass planter?

Our fiberglass planters are delivered without holes in the base.

Therefore, first drill one or more holes in the base using a metal drill bit.

This prevents water from collecting and keeps the roots healthy.

Place a layer of hydro granules or pebbles of approximately 10 cm high at the bottom of the planter. This promotes proper drainage. Make sure the drainage holes remain clear.

Apply a permeable root cloth over the granules to prevent the soil from sinking between them. Let the cloth run at least 10 cm up along the sides for optimal performance.

Cover the root cloth with an airy soil mix suitable for the chosen planting. Important: do not press the soil down too firmly. The planter is designed for natural aeration. Too much pressure can put unnecessary strain on the material. Fill the planter until you have approximately 5 cm of space left at the top edge.

What is the placement advice for the fiberglass planter?

Ensure a flat, solid and level surface. An uneven surface can cause tension in the planter.

Leave 1 cm of space around the planter. This helps prevent moisture build-up, promotes healthy air circulation and extends the lifespan of your planter.

Is the fiberglass planter suitable for outdoor use?

The fiberglass planter is only suitable for outdoor use because it is not watertight.

Is the fiberglass coloured all the way through?

Our fiberglass planters are colour finished with a coating. The fiberglass itself is used in the same shade as the coating. This means the fiberglass planters are coloured all the way through.

Are the fiberglass planters durable?

Because our fiberglass planters have a long lifespan, they can certainly be called highly durable.

Do the fiberglass planters have a double folded edge?

The top edge of our fiberglass planter is double folded, making it several centimetres wide. Because you often also see the top of the planter, this gives it an attractive appearance.

Are the fiberglass planters also available in a demountable version?

The fiberglass planters are made in one piece and are therefore not available in a demountable version.

Are the fiberglass planters heavy?

The planters are made from a lightweight material. Unlike our steel planters, the fiberglass planters are lightweight.

What is the thickness of the fiberglass planters?

The wall thickness is 3 mm.

How do I maintain the fiberglass planters?

Fiberglass planters are very low maintenance. Occasionally removing dust with a soft brush and cleaning with a soft damp cloth or sponge is enough to remove dirt and deposits. Avoid aggressive cleaning agents and abrasive sponges to keep the attractive finish intact.

Steel planters
General information about our steel planters

Many of our Corten steel and powder coated planters are modular. They are delivered as a kit, consisting of separate panels and corner pieces and, where necessary, connector pieces and coupling braces that can be easily and invisibly assembled with nuts and bolts. You will find a clear manual under each product in the webshop. The folded edge of a modular planter is 4 cm wide and 2 cm deep.

For most demountable models, a separate 2 mm galvanised steel base plate is available. Useful if you place the planter on tiles, decking or a paved surface. In sand, gravel or grass, a base plate is usually not necessary. All base plates are fitted with drainage holes. Please note: the colour of the base plate differs from the panels because it is made of galvanised steel.

Our welded planters are made in one piece, without seams or gaps. They are delivered ready to use and can be placed immediately. The folded edge here is 5 cm wide and 2.5 cm deep. Welded planters with a base also have sufficient drainage holes in the bottom.

For proper drainage, we recommend first placing a layer of pebbles (approx. 10 cm) at the bottom of the planter, with a permeable anti-root cloth above it. This helps prevent water from building up and mould from forming. This extends the lifespan of the planter and keeps your plants healthy.

Please note: do not use hydro granules in our steel planters, as they retain too much moisture. This may reduce the lifespan of the steel planters.

Does the planter have adjustable feet/castors?

For the planters where adjustable feet or castors are available, you can select this option during the checkout process. If this option is not listed, the filled planter is too heavy for the use of adjustable feet or castors.

What material is the base plate made of?

The base plates are made of galvanised steel.

Is a base plate supplied with the demountable planter?

In most cases, the base plate can be ordered separately as an optional extra.

How wide is the folded top edge of the welded planter?

The folded edge of the welded planters is 5 cm wide and 2.5 cm deep.

How wide is the folded top edge of the modular planter?

The folded edge of the modular planters is 4 cm wide and 2 cm deep.

Can I use hydro granules?

Unlike with other planters, hydro granules are not suitable for a steel planter. Hydro granules remain permanently moist, which can shorten the lifespan of the steel planter.

The following planter shapes are available:

Demountable triangular planters

Demountable and welded square planters

Demountable and welded rectangular planters

Demountable L-shaped planters

Demountable hexagonal planters

Demountable octagonal planters

Welded cone-shaped planters

The demountable planters have the following options:

Without base

With base

With castors

On legs

With bench

The welded planters with a base always have fixed feet measuring 4 cm x 4 cm x 1.5 cm high.

The welded planters without a base plate do not have feet.

Which planter have I ordered / which type?

A large number of our planters are modular, which means they are delivered to you as a kit. The planter then consists of separate panels, supplemented with the required parts. The different parts can be invisibly connected and are easy to assemble using nuts and bolts. Under each planter in the webshop, you will find a manual with more information on how this works.

If you have ordered a welded planter, it will consist of one single piece and does not need to be assembled.

How do I fill the steel planter?

MySteel recommends first placing a layer of pebbles (10 cm) at the bottom of the steel planter.

Place a permeable root cloth over the 10 cm layer of pebbles. Then cover the root cloth with soil suitable for your type of plants up to approximately 5 cm below the rim.

If no pebbles and permeable root cloth are used in steel planters with a base, the water cannot drain properly and water may remain in the corners, which could cause mould to develop, or the material may eventually rust through. These issues are not good for the planters.

For steel planters without a base that are placed directly on soil or lawn, this filling advice is not necessary.

Steel border edge
Can the lawn edging be bent?

The lawn edging is available in three different profile types: straight profile, crushed profile and folded profile. With the straight lawn edging of 240 cm, you can create curves and circles with a diameter greater than 160 cm (radius 80 cm). With the crushed lawn edging of 240 cm, you can only create slight bends, so no smaller circles. However, with the crushed lawn edging in the 240 cm length, it is possible to create a circle with a diameter of 5 metres. The crushed flex lawn edging of 240 cm is ideal for creating curves and making circles larger than 160 cm in diameter (radius 80 cm). The folded lawn edging is not suitable for curves, you can only create straight lines with it.

What are self-tapping screws?

Self-tapping screws (self-tapping sheet metal screws) made of galvanised steel are designed in such a way that, through the turning motion, they create their own screw hole (tap) in the steel you are working with.

You do need to pre-drill: preferably using the thickness of the core of the self-tapping screw.

Is the lawn edging supplied on a roll?

No, the lawn edging is a straight strip and cannot be supplied on a roll.

Can I shorten a lawn edging myself?

You can shorten the lawn edging yourself to the desired length. For example, an angle grinder can be used for this. Custom-sized lawn edging is available with a minimum order of 50 linear metres. Please contact us for this via the custom work form.

How deep should the lawn edging be placed in the ground?

We recommend placing the lawn edging at least 5 cm into the ground.

How do I install lawn edging?

To install the lawn edging easily, you can use the connector plates that join each edging strip together, as well as ground pins that are fitted every metre. These can be easily installed using self-tapping screws.

We recommend placing the lawn edging at least 5 cm into the ground.

You can shorten the lawn edging yourself to the desired length. For example, an angle grinder can be used for this.

If required, we can custom-make the lawn edging for you. Custom lawn edging is only produced with a minimum order of 50 linear metres. Please contact our sales department for the additional costs involved: offerte@mysteel.nl

steel U-profile edging
What is a cover profile?

A cover profile is a way to create a high-quality and strong edging. With cover profiles, existing stacking blocks or concrete edges can be clad with steel. The cover profiles are produced in-house by our specialists.

Steel retaining walls
Do the retaining walls need to be buried?

Thanks to the wide 20 cm bottom edge and the pressure of the soil, the retaining wall will remain upright and does not need to be buried.

What is the difference between retaining walls and lawn edging?

Retaining walls are intended to create large height differences in the garden. They can hold back soil. In addition, they are extremely strong, which means they can support a raised terrace, lawn or border.

Lawn edging is intended to separate the different elements in the garden. Think of the lawn, borders, terrace, paving, flower boxes, walkways and so on.

In which versions are retaining walls available?

The retaining walls are available in Corten steel and powder coated steel. Retaining walls are supplied with 4 nuts and bolts, making it easy to connect multiple retaining walls together.

Garden products
What is a Corten steel stepping stone?

Stepping stones can be placed anywhere in the garden. On gravel, the lawn, between plants or in other areas of the garden. They can simply be placed in the soil or on the lawn. The lawn mower can easily pass over them. Stepping stones are available in different shapes and sizes. The stepping stones are flat on both sides without sharp pins.

How is the letterbox delivered?

The letterbox consists of several separate parts that are delivered in packages. This means the letterbox still needs to be assembled.

This can easily be done using the included fixings and manual.

Is the letterbox available in multiple sizes?

The letterbox is available in 2 sizes. All letterboxes feature an open posting slot at the front and a mail retrieval door with a key lock at the back.

In which material is the letterbox available?

The letterbox is available in Corten steel. Corten steel is frost-resistant, heat-resistant, strong and maintenance-free.

What can I use the pergola for?

The pergola can be used as decoration, as a support for climbing plants, and for hanging lighting, a swing or a hammock. Please note, we do not recommend drilling holes in the pergola, but instead using knots to attach a swing or hammock to the pergola.

What does a pergola consist of?

A pergola is a structure that consists of vertical posts connected at the top by horizontal beams.

In which materials is the pergola available?

The pergola is available in Corten steel and powder coated steel.

Does the log store have drainage holes?

With the exception of the cube log store, the log stores are fitted with drainage holes.

In which material is the log store available?

Our log store is available in both Corten steel and powder coated steel. The exception is the cube models – these are only available in Corten steel.

In which sizes is the picnic table available?

The picnic table is available in size S, M and L.

Size S: 160x163x75

Size M: 200x163x75

Size L: 240x163x75

How is the picnic table delivered?

The picnic table is delivered to your home as a modular package and is easy to assemble. The picnic tables are supplied with a manual.

What material is the picnic table made of?

The picnic table is made of powder coated steel, combined with Douglas wood.

Can I use the Corten steel pedestal indoors and outdoors?

The pedestal can be used both indoors and outdoors. If you wish to place the pedestal indoors, it must first go through the rusting process outside.

What is a Corten steel pedestal?

A Corten steel pedestal is a sturdy, decorative column. The pedestal is hollow inside and open at the bottom. The pedestals are available in different sizes.

In which materials is the garden staircase available?

As standard, the staircase is available in Corten steel and black powder coating. If you would like the staircase in a different RAL colour, please visit the custom work page on the website or email our sales department at offerte@mysteel.nl.

Can the garden staircase also be made to measure?

Yes, the garden staircase is available in limited custom sizes. We offer standard models, but custom work is possible up to a maximum height of 8 steps and a width of 3 metres. For custom work, you can fill in the form on our website or email offerte@mysteel.nl.

Please note that the 17 cm height and 24 cm depth of the steps are fixed and cannot be adjusted. These standard dimensions ensure optimal safety and walking comfort.

What is the height and depth of the steps?

The height of the steps is 17 cm, and the depth of each step is 24 cm.

Is the garden staircase slippery when wet?

When it is damp outside due to rain or winter weather, the steps may become slippery. We advise taking this into account when using the staircase in these weather conditions.

Does the water level in the water table remain constant?

There is a tube in the water table through which the wiring runs. If this is not properly sealed with the supplied flexible rubber cover, water may slowly leak out.

To prevent this, we supply a sealing cover as standard. Seal the tube properly with this to keep the water level stable and prevent unnecessary water loss.

What is the power consumption of the water tables?

The water table with one fountain uses 25 watts per hour. The water table with two fountains uses 40 watts per hour. The water table with three fountains uses 60 watts per hour.

How full should I fill the water table?

Fill the water table until the pump is well under water and up to a maximum just below the top of the tube inside the water table, which is used to guide the wiring.

Can I adjust the water jet?

There is a small valve on the pump that allows you to adjust the height of the water jet. We recommend setting the water jet as low as possible to minimise water loss.

What colour is the LED lighting?

The colour of the LED lighting is cool white.

What is the length of the cable for the pump and the LED lighting?

The pump and the LED lighting have a cable length of 10 metres.

Do I need to install the pump and LED lighting myself?

We install the pump(s) and any LED lighting correctly in the water table for you. You only need to fill the water table with water and plug the plugs into the socket.

In which materials can the water table be ordered?

Available in powder coated aluminium or in Corten steel in different shapes and sizes. Custom work is also possible. Please fill in the form on our custom work page for this.

Om je watertafel in topconditie te houden, is wat onderhoud nodig. Om de paar maanden adviseren wij de watertafel te legen en alle onderdelen goed schoon te maken met water. De PH-waarde van het water moet altijd neutraal zijn. (7) Het is belangrijk dat na plaatsing en bij eerste gebruik 1 keer in de 2 weken de pH-waarde van het water wordt getest. Wanneer de pH-waarde neutraal blijft (7) kan het testen iets worden afgebouwd. Blijf regelmatig controleren! Gebruik voor het neutraal (7) maken van het water alleen pH+ en pH-. Bij gebruik van andere middelen kan de garantie vervallen. Volg altijd de (veiligheid)instructies van het pH+ en pH- product op. Het toevoegen van het middel moet altijd in het water. Dus niet in een lege watertafel. Indien de pH-waarde niet neutraal (7) wordt gehouden, kan dit de watertafel aantasten. Ingewaaide bladeren en takken dienen van het watertafelblad verwijderd te worden. Deze hebben een nadelig effect op de waterkwaliteit en de kwaliteit van het materiaal. Stenen, roestdelen, etc. groter dan 5 mm worden door het filter in de pomp tegengehouden. De filter dient regelmatig schoongemaakt te worden. Anders kan de pomp kapotgaan. Let op: Gebruik geen chloor of zout in de de watertafel, dit kan het materiaal beschadigen. Voor de winterperiode begint, adviseren we om de watertafel zoveel mogelijk leeg te maken en de waterpomp eruit te halen. Bewaar de pomp binnen, op een droge plek, om bevriezing te voorkomen. Lukt het niet om de pomp te verwijderen? Koppel dan de slang los en wikkel de pomp in bijvoorbeeld bubbelplastic voor extra bescherming. Door dit op tijd te doen, voorkom je schade en kun je in het voorjaar weer zorgeloos genieten van je watertafel.

To keep your water table in top condition, some maintenance is required.

Every few months, we recommend emptying the water table and cleaning all parts thoroughly with water.

The pH value of the water must always be neutral. (7)

It is important that after installation and during initial use, the pH value of the water is tested once every 2 weeks. If the pH value remains neutral (7), testing can be reduced slightly.

Keep checking it regularly!

Only use pH+ and pH- to make the water neutral (7). Using other products may void the warranty.

Always follow the (safety) instructions of the pH+ and pH- product. The product must always be added to the water. So not into an empty water table.

If the pH value is not kept neutral (7), this can affect the water table.

Blown-in leaves and branches should be removed from the water table top. These have a negative effect on the water quality and the quality of the material.

Stones, rust particles, etc. larger than 5 mm are stopped by the filter in the pump.

The filter must be cleaned regularly. Otherwise, the pump may break down.

Please note: do not use chlorine or salt in the water table, as this can damage the material.

Before the winter period begins, we recommend emptying the water table as much as possible and removing the water pump. Store the pump indoors in a dry place to prevent freezing.

If it is not possible to remove the pump, disconnect the hose and wrap the pump in, for example, bubble wrap for extra protection. By doing this in time, you can prevent damage and enjoy your water table again without worries in spring.

Pellet patio heaters
What is a pellet patio heater?

A pellet patio heater is a mobile outdoor heater that runs on wood pellets, a natural fuel made from compressed sawdust. Unlike electric or gas-fired patio heaters, a pellet heater is completely cordless and low in CO2 emissions. Thanks to a smart air supply, it creates a powerful, stable flame that is visible behind glass – for atmosphere, comfort and a luxurious appearance.

De terrasverwarmers zijn voor buitengebruik. Zonder afvoerkanaal kan de terrasverwarmer niet in een dichte overkapping gebruikt worden. 1: Zorg dat de pellet terrasverwarmer op een vlakke ondergrond en perfect loodrecht staat. Vul de pellettank met geperste zaagselpellets. 2: Breng een klein beetje plantaardige brandstof aan bovenop de pellets. 3: Open de luchtklep (demper) 4: Gebruik een lange aansteker om de pellets aan te steken (±2 min aansteken tot stabiele vlam). 5: Vanwege het natuurlijke proces is het niet mogelijk het proces voortijdig af te breken. af – de pellets dienen volledig op te branden binnen een cyclus van ± 2 uur. Wel is het mogelijk om tijdens het branden van de pellets de heater bij te vullen. Let op: de glazen buis en metalen delen worden heet tijdens gebruik. Open de brandkamer nooit tijdens verbranding of afkoeling.

The patio heaters are for outdoor use. Without a flue, the patio heater cannot be used in an enclosed canopy.

1: Make sure the pellet patio heater is placed on a flat surface and is perfectly upright. Fill the pellet tank with compressed sawdust pellets.

2: Apply a small amount of plant-based fuel on top of the pellets.

3: Open the air valve (damper).

4: Use a long lighter to ignite the pellets (light for approximately 2 minutes until a stable flame appears).

5: Due to the natural process, it is not possible to stop the process early. The pellets must burn out completely within a cycle of approximately 2 hours. It is possible to refill the heater while the pellets are burning.

Please note: the glass tube and metal parts become hot during use. Never open the combustion chamber during burning or cooling.

How do I use the Square pellet patio heater?

The patio heaters are for outdoor use. Without a flue, the patio heater cannot be used in an enclosed canopy.

1: Make sure the pellet patio heater is placed on a flat surface. Fill the pellet tank with compressed sawdust pellets up to 3 cm below the rim.

2: Apply a small amount of plant-based fuel on top of the pellets and ignite it using a long gas lighter.

3: Place the tank back into the unit and close the door.

4: Connect the power bank via USB and set the control panel to the desired setting: L for normal power (approximately 3.5 hours burn time), M for medium power, H for maximum power (shorter burn time).

5: Enjoy the warmth and atmosphere without any further action – the unit extinguishes automatically. The cooling phase can take 30 minutes, after which it is possible to refill the burner.

Please note: never open the door during use or while cooling down!

How do I clean and maintain the Rocket pellet patio heater?

After each use: Always allow the unit to cool down completely first. Remove the glass tube and clean the combustion chamber with a brush. If necessary, remove ash residues from the bottom holes and fire pot using a steel brush or vacuum cleaner. Regular maintenance extends the lifespan and guarantees safe operation.

Periodically: Clean the glass tube with a soft cloth and special glass cleaner. Check the air supply for blockages.

How do I clean and maintain the Square pellet patio heater?

After each use: Allow the unit to cool down completely. Remove ash residues from the fire pot and tank using the supplied brush and clean the glass if necessary with a suitable glass cleaner for stoves. Regular maintenance extends the lifespan and guarantees safe operation.

Weekly: Vacuum the lower compartment and check the air inlet openings, making sure the flue gas outlet clamps are clean and free from obstructions.

End of season: Disconnect the power bank and clean the entire unit, including the ventilation unit (using a brush and vacuum cleaner).

What material are the pellet patio heaters made of?

The patio heaters are made of a black steel or Corten steel frame with four glass panels around the combustion chamber. This keeps the flame clearly visible at all times while also being safely shielded. The reflector on top ensures optimal heat distribution. Thanks to the four wheels, two of which have brakes, the patio heater is easy to move.

With the Rocket patio heater, the round glass tube is set within the black steel or Corten steel frame.

Are the pellet patio heaters sustainable? Or are they polluting?

The pellet patio heaters run on wood pellets, a renewable and clean energy source. You do not need a power connection and you avoid unnecessary emissions. This allows you to enjoy outdoor living responsibly – even on cooler evenings.

Is the pellet patio heater easy to move?

Thanks to the wheels, the patio heaters are easy to move. Ideal if you want to arrange your outdoor space flexibly or temporarily move the patio heater.

What type of fuel do the pellet patio heaters run on?

The pellet patio heaters run on compressed sawdust pellets. Preferably use high-quality certified wood pellets (for example ENplus A1) for an almost CO2-neutral combustion, low smoke development, high heat output and minimal ash formation, and therefore less maintenance.

Is electricity required for the pellet patio heaters?

No, thanks to the use of a rechargeable power bank, no power connection is required – so you have complete flexibility in where you place it.

How long does one fill of the pellet patio heaters last?

When using high-quality certified wood pellets (for example ENplus A1), you can enjoy up to 3.5 hours of silent, odourless warmth per fill, with minimal smoke development and a low environmental impact. This depends on which type of patio heater you choose.

The Rocket provides 2 hours of warmth per fill.

The Square provides 3.5 hours of warmth per fill.

Fences & Garden panels
Which types of garden fences are available?

MySteel offers the following garden fences:

Corten steel ornamental fences

Corten steel horizontal fences

Corten steel garden panels

Corten steel fence posts

What are the dimensions of the panels of the Corten steel ornamental fence?

The panels of the ornamental fence are available in the dimensions 149 cm wide x 60 cm high.

How do I install the Corten steel ornamental fence?

The ornamental fence can easily be mounted to the fixing posts using nuts and bolts.

What are the dimensions of the horizontal Corten steel fence panels?

The fence panels are available in four sizes:

120 cm wide x 47.5 cm high

120 cm wide x 63.3 cm high

180 cm wide x 47.5 cm high

180 cm wide x 63.3 cm high

How do I install the horizontal Corten steel fences?

The horizontal fence panels are connected to each other by means of nuts and bolts via a post.

The posts stand on the ground with a base plate or are placed in the ground with a ground pin.

What can Corten steel garden panels be used for?

The panels can be used to screen off your garden or to separate certain parts of your garden. The panels can be ordered both with and without decorative patterns.

How do I attach the Corten steel garden panels?

The panels are attached to the posts using nuts and bolts. The posts can be ordered separately on the website.

Available are: posts with a base plate for placement on the ground or posts with a ground pin for placement in the ground.

What can the Corten steel fence posts be used for?

The Corten steel fence posts can be used to create a playful division between different garden beds, plots or gardens.