At My Steel BV, we try to do everything possible every day to provide you with the best service. Of course, it can always happen that you are not satisfied with something. Do you have a complaint about an article or our service? Report it to our customer service so we can discuss the complaint and find the right solution together.

Email address: info@mysteel.nl

Still haven't managed to resolve the dispute with us?
Then you can report your dispute for mediation through WebwinkelKeur. From 15 February 2016, it is also possible for consumers in the EU to report complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already pending elsewhere, you are free to file your complaint through the European Union platform.